1. Introduction
Comfort Lady Pvt Ltd(website url address: https://comfortlady.in/) appreciates your business and trust. We are a Indian based company, manufacturing womenwear. Please read this Privacy Policy, providing consent to both documents in order to have permission to use our services.2. Data Collected
Data Storage Location
Comfort Lady Private Limited is an Indian company with its operations and servers hosted in India. Our website infrastructure is maintained by trusted service providers who adhere to applicable Indian data protection laws. All customer data is securely stored and only used for relevant business and support purposes. Our registered office address is:Comfort Lady Private Limited,
4th Floor, Room No. 408, Shree Arcade,
2 Jogendra Kaviraj Row, Kolkata – 700007, WB, India.
For any concerns, you can reach us via:
Email: ecomsupport@comfortlady.co.in
Call: +91 98316 66900
Registration Data
If you register on our website, we store your name, email address, mobile number, and any other details you provide in your user profile. You may edit or delete your personal information at any time through your account dashboard. Please note, usernames cannot be changed. Our administrators can also access and manage user data to provide support.Order & Shipping Data
When you place an order, we collect details such as your full name, shipping address, billing address, contact number, and product selection. This data is essential for processing, shipping, and tracking your orders and handling any related customer queries.Payment Data
All payments are processed securely through trusted third-party gateways. We do not store or have access to your credit/debit card numbers or UPI credentials. The transaction reference and status are stored only for billing and support purposes.Support Data
If you contact us through our support form or email, the data you provide (including name, email, and order reference) is used only for customer service purposes. We may use internal or third-party tools (under confidentiality and legal compliance) to manage and respond to your queries.Comments & Reviews
When customers leave reviews or comments on our site, we collect the data shown in the comment form, including IP address and browser details for spam detection and content moderation.Contact Form
Information submitted via the contact form is sent to our official email address and securely stored for customer service use. It is not used for unsolicited marketing or shared with unrelated third parties.Analytics
We use Google Analytics and similar tools to monitor website performance and visitor behavior anonymously. This helps us improve user experience. No personally identifiable information is stored. You may opt out of Google Analytics tracking here: Google Analytics Opt-out.Cases for Using the Personal Data
We use your personal information in the following cases:- Order processing and shipment tracking;
- Customer support and order-related assistance;
- Account management and verification;
- Communications regarding offers, order updates, and changes (only with user consent);
- Improving product recommendations and shopping experience;
- Maintaining security and fraud prevention;
- Ensuring website performance and optimization.
3. Embedded Content
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.4. Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
Necessary Cookies (all site visitors)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself. If you are a client with a registered account, your personal information can be accessed by:- Our system administrators.
- Our team when they (in order to provide support) need to get the information about the client accounts and access.
6. Third Party Access to Your Data
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. target=”_blank” rel=”noopener”>Ticksy Privacy Policy.7. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. Your Data Rights
General Rights
If you have a registered account on this website or have submitted comments, you may request an exported file containing the personal data we have stored, including any data you have provided. You also have the right to request the deletion of your personal data from our records. However, this excludes any data we are required to retain for administrative, legal, or security purposes. For example, essential account information such as your email address cannot be deleted while you remain an active customer. Please note that if you request complete deletion of your data, we will no longer be able to provide you with support or other product-related services.GDPR Rights
Your privacy is of utmost importance to us. In accordance with the General Data Protection Regulation (GDPR), Comfort Lady permits residents of the European Union to access and use our services. It is our intent to fully comply with the GDPR framework to ensure transparency, security, and user control over personal data. For more details on GDPR, please refer to: EU GDPR Information Portal.10. Third Party Websites
Comfort Lady may post links to third-party websites on this website. These third-party websites are not monitored or screened by Comfort Lady for privacy or security compliance, and by using our site, you agree that we are not responsible for the practices or content of such third-party websites.
Any social media sharing links or icons on our website do not connect you to any external platform unless you voluntarily click on them. Your interaction with such platforms is governed by their own privacy policies and terms of use.
Please note, this Privacy Policy and any related terms are not intended to create rights enforceable by third parties, nor do they mandate the disclosure of personal information related to users of the website or our services. Comfort Lady bears no responsibility for how any third-party or advertiser collects or uses your data. We recommend reviewing the privacy policies and terms of service of any external websites you visit through links provided on our platform.